Transition from body shopping models to transverse services

Acuntia has extensive experience in the provision of transversal services. From the framework of best market practices (ITIL, ISO20000, …), it has been able to adapt to the companies’ reality those processes and critical success factors in the technological environments of its solutions catalog.

In this sense, Acuntia has the capacity and the experience to advise and accompany its clients in the transformation of services based on the delivery of people whose functional responsibility is the client, commonly known as body shopping, to transversal service models, structured according to a time plan, a perimeter of the service, a relationship model, an optimized dimensioning and metrics that close a service level agreement to follow up.

The risks of the body shopping model are numerous and well known: the scope and availability of the service are restricted to the capacity of the specific profiles provided and the success of it depends fundamentally on them; The level of involvement of the supplier is minimal, not being able to demand a level of service as such or a sufficiently flexible service evolution; There are legal risks for possible illegal assignments of workers, etc.

Aware of this problem, Acuntia provides assistance services that allow to execute this transformation minimizing risks and adequately structuring the final services around these large blocks:

  • Service Planning

Definition and detail of the activities, milestones and scope to cover the respective phases of transition, provision, adaptation and reversion of the service.

  • Service Perimeter

Accurate definition of scope, processes, functions, technical scope, tools, connectivity, location, schedule of care, guards, contingencies, procedures …

  • Relation Model

Definition and monitoring of the communication plan (governance): functional and hierarchical organizational charts, RACI matrices, establishment of operational, tactical and strategic monitoring committees and reporting models.

  • Dimensioning service

Compilation of the respective volumes for the establishment of the activity volume, distribution of the same in the temporary window of provision and reallocation of activities to maximize occupancy levels that minimize costs without compromising the service.

  • Metrics and Service Level Agreements

Identification of relevant metrics to define key performance indicators (KPIs) that will be raised to the level of committed service, including an associated penalty scheme.